Two Words, One Answer.
difficult
 Difficult Conversations: How to Discuss what Matters Most $16.00 Difficult Conversations by Douglas Stone, Bruce Patton and Sheila Heedn is so practical and readable I purchased a copy for each person in a communication skills training program I provided recently. Just because we speak, write, e-mail, or tweet, we think we've communicated effectively. But all we've done is catapult words into the stratosphere. According to Difficult Conversations, for every conversation there are actually three conversations going on for each person. Unless all these conversations are brought out in the open, misunderstandings rule. Difficult Conversations provides a template, a step-by-step system for approaching those tough conversations we all have - or avoid having. Difficult Conversations urges the reader to go from delivering information during a conflict to taking a curious, learning stance. Instead of blaming and defending yourself, explore the other person's experience. Try to learn more about what went on and what's going on. Until you each understand the three conversations, you can't move forward. You'll read Difficult Conversations more than once. Every page will be dog-eared and highlighted profusely. It may be an overstatement, but only slightly, to say you won't want to leave home without this power-packed volume.  Healing Is Difficult $27.99 Sia has a wonderful voice. I am surprised it took so long for me to find out about this truly gifted singer. |
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