![]() The Art of Client Service: 58 Things Every Advertising & Marketing Professional Should Know, Revised and Updated Edition $19.95 Following Robert Solomon's 54 rules will turn your staff members into better account executives. Perhaps think of this list as making up a course on how to teach people to become better service representatives and build effective client relationships. Although some of the rules may seem arbitrary and redundant, others have plenty of merit. The rules suggest that account reps improve by becoming better informed about clients' sales, communications and customer goals; learning how to recommend the best media to accomplish clients' strategies; doing homework to gain insight into clients' industries and discovering new ways for clients to build their businesses. The rules go on to advise on precise skills, such as outlining successful client creative briefs. This short book suffers from its forced structure, but getAbstract says those who want to build their account rep skills will find it a handy checklist for helping clients in marketing, public relations, sales promotion, special events or advertising. ![]() THIS LISTING BREAKS THE RULES John Grisham 3-Pack (The Pelican Brief / A Time to Kill / The Client) $32.95 I only wish it were possible to give them no stars, or just red x's. These guys never shipped my order, and even sent me an email telling me a different ship date then Amazon. Once that ship date came and went, I just made a claim to get my money back. A total of 2 months for DVD's that were meant for a father's day gift. These guys are clueless. Stay away from them for sure. You're better off going to Target to buy DVD's. ![]() Family Law Disk 1: Client Interview and Intake $27.00 I'm an attorney in Michigan and wanted a quick way to get up to speed on family law and the realities of family law practice. This client interview DVD is the best one I've seen on the subject (civil, criminal or family) because it focuses on the client's goals and needs while it also gets my questions answered for the file. The written materials are offered as a free download on the speaker's web site--all 107 pages of them, which was a huge bonus. Mercer is also the co-author of a well known divorce book, Your Divorce Advisor, so she really knows her stuff. ![]() The Client (Keepcase) $12.98 While sometimes verging on caricature, the film comes through with an exciting story , well told. I wouldn't call it realistic; rather as Raymond Chandler said of his "gritty" stories of Bay City, California, and environs, they are romances, not sociology. From its earliest moments, one knows that this kid is in trouble, the question is what happens to him once the law and the killers know he has information helpful to the first, damning to the second. Tommy Lee Jones, as the ambitious U.S. Attorney is directed to give an over the top performance but the last, more human scenes, save the film from falling into the pit of farce. Susan Sarandon does a fine job as the kid's attorney and Renfro, as the kid with dangerous knowledge, does a fine job of being a pain in the neck without losing the special qualities of an eleven year old. I note from the product information that the film has been around a while but, since there is nothing timely in the story, it is as good as new, so to speak. It will hold your interest . |
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