Workforce Management

2007 Global Conference: Managing Talent in a Global Economy
$29.95
Systems can be upgraded and software can be enhanced, but high-level human capital requires continuous attention, from training and coaching to team-building and succession planning. The 2007 Milken Institute Global Conference brought together a group of experts to discuss the high-level human capital needs of companies, both domestically and globally, and shed new light on best practices. How can a company's smartest people be made smarter? And how can its global teams be made more effective?This product is manufactured on demand using DVD-R recordable media. Amazon.com's standard return policy will apply.

Workforce Diversity Management: Challenges, Competencies and Strategies Second Edition
$34.95
Diversity is a reality of life, and a necessity in today's workplace. Workforce Diversity Management is about increasing one's cultural competency, understanding people as individuals rather than groups, and building productive human relationships in the workplace by focusing on an individual's head, heart and habits. It requires examining one's own beliefs and values as well as one's personal habits and daily behaviors to learn the skills of dealing appropriately with individuals whose personal beliefs and values may be different. ? Workforce Diversity Management can help professionals and managers deal with today's diverse workforce more effectively, and to attract and retain productive associates in a competitive global economy. ? The book can help managers create a pleasant work environment where all employees of diverse beliefs and values are respected and treated with dignity. ? The concepts, cases, and exercises are very relevant to today's work environment, and thus can easily fit most diversity management or cultural competency courses, seminars, and employee development workshops. ? The author(s) has used the concepts discussed in this book both nationally and internationally with academic and practitioner audiences to help increase their awareness of diversity and different cultures. Workforce Diversity Management is a very practical book for diversity education and training and it includes examples, exercises and short cases.

Workforce Crisis: How to Beat the Coming Shortage of Skills And Talent
$29.95
the book came when I expected, was in the condition I expected and the recipient of my gift was thrilled to receive it.

Call Center Forecasting and Scheduling : The Best of Call Center Management Review
$16.95
This is an excellent book with simple, direct ideas for call center managers.
Some great articles from Call Center Management Review. Congratulatiosn to ICMI.