Two Words, One Answer.
KPI
 How to Measure Anything: Finding the Value of "Intangibles" in Business $45.00 If you want to know "what's in this book", read the Editorial review - it is spot on. If you want to know "what can this book do for me?", give me just a moment: I serve in an organization that has been attempting to quantify what has been previously considered an "intangible." Disagreement as to whether these so-called intangibles could be measured or even should be measured has kept us from attempting to "nail jello to the wall." Mr. Hubbard's book immediately paid for itself in the very first reading! His methods helped me to ask the right questions to begin identifying what we do know; in turn, that began the process of uncovering areas of where these so-called intangibles had impact on our organization - and then to begin actually measuring the effect of those impacts. By the time I reached the end of his book, I was able to provide to our organization initial measurements of effectiveness as well as the financial value they represent! His extremely well-written and practical how-to book has measurably changed our thinking from the worn-out: "we are so unique, our impact cannot be measured" to a new: "here's how we can measure the impact we make and the value it has to our organization." I am not a statistician, an accountant, nor a numbers-guy; but I have easily understood his formulas and methods. After my third reading, I can tell say I glean more each time I read it. I have looked but have not found any other book that is specifically written to measure what is considered an intangible. His accompanying website provides forum discussions and downloads which has added to my learning experience. I most highly commend this book to your reading.  Q-See QSRCBN12 12 Pack RCA-BNC Connectors $14.99 Use these connectors to connect RCA cables to BNC cameras, as well as to connect RCA cables to BNC monitors, multiplexers, quad processors, and DVR inputs.  Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) $55.00 This is a very well written book with analytical take on things. Baker insists on the need for theory, that can be tested and improved on, over fads that do not stand on data. It is refreshing to see a author who evangelizes the importance of profitability over market share and the need for businesses to leave the the cost-plus mentality in pricing. I recommend this book for all marketers and decision makers. |
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